Management Self-Assessment

By Berndtson, Maija

Description
Professional Publication

Excerpt
Summary: This paper relates how Helsinki City Library created management self-assessment in the form of Assessment Criteria for Mastering Quality and how to use this tool. It also reflects the author?s experience of library management during the past 12 years. The work is put in a wider context in two ways. On the one hand I use a brief search of library management literature, and on the other hand the Quality work is described as a part of the general development work done in Helsinki City Library.

Table of Contents
Contents Summary ......................................................................................................................... 4 Prologue .......................................................................................................................... 8 The New Director?s Problem ........................................................................................ 9 Management Development in Helsinki City Library ............................................... 11 Management tools ................................................................................................... 12 The mission ........................................................................................................ 12 The strategies ...................................................................................................... 12 The key goals ...................................................................................................... 13 The values ........................................................................................................... 14 Management by result ........................................................................................ 14 Cost accounting system ...................................................................................... 15 Management information system ....................................................................... 15 Leadership tools ...................................................................................................... 16 Internal information ............................................................................................ 16 Organization and participation ........................................................................... 16 Informal meetings ............................................................................................... 17 Internal consultants ............................................................................................. 18 Development days .............................................................................................. 18 Training .............................................................................................................. 18 ?The driving forces? ................................................................................................ 19 External consultants ............................................................................................ 19 Experiments ........................................................................................................ 19 Staff performance bonus ..................................................................................... 20 Rewards .............................................................................................................. 20 Wholeness of Development Work ............................................................................... 21 Quality Work ................................................................................................................ 23 Handbook ?Model Mastering Quality? ................................................................... 24 Assessment criteria for mastering quality ............................................................... 26 The use of the self-assessment criteria .................................................................... 26 Conclusions and Perspectives ..................................................................................... 29