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Improvements in the Customer Account Data Engine Pilot Plan Need to Be Considered to Help Ensure the Pilot's Success November 2002 Reference Number : 2003-20-018

By Milbourn, Gordon C., Iii

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Book Id: WPLBN0000694813
Format Type: PDF eBook
File Size: 327.97 KB.
Reproduction Date: 2005

Title: Improvements in the Customer Account Data Engine Pilot Plan Need to Be Considered to Help Ensure the Pilot's Success November 2002 Reference Number : 2003-20-018  
Author: Milbourn, Gordon C., Iii
Volume:
Language: English
Subject: Government publications, Economics., United States. Department of the Treasury--Appropriations and Expenditures.
Collections: U.S. Department of the Treasury Collection
Historic
Publication Date:
Publisher: United States Department of the Treasury

Citation

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Milbourn Iii, G. C. (n.d.). Improvements in the Customer Account Data Engine Pilot Plan Need to Be Considered to Help Ensure the Pilot's Success November 2002 Reference Number : 2003-20-018. Retrieved from http://netlibrary.net/


Description
Government Reference Publication

Excerpt
Excerpt: This report presents the results of our review of the adequacy of the Customer Account Data Engine (CADE) Release 1 Pilot and data conversion plans. The CADE will replace the Internal Revenue Service?s (IRS) antiquated taxpayer account system with a modernized database. The new system, which is the centerpiece of the IRS? modernization strategy, will facilitate faster processing of taxpayer returns and refunds and improved customer service. The conversion of taxpayer accounts to the modernized database will happen in several stages. The first group of taxpayer accounts to be moved to the CADE includes single taxpayers who file an electronic or paper Income Tax Return for Single and Joint Filers With No Dependents (Form 1040EZ). The IRS and its PRIME contractor are conducting a pilot of this first stage during 2002, with plans to begin processing live tax returns through the CADE in April 2003.

Table of Contents
Table of Contents Background ...............................................................................................Page 1 A Pilot Was Initiated to Help Ensure Success of the Customer Account Data Engine Project Release 1 Deployment ...............Page 3 The Pilot Plan Needs to Include Detailed Acceptance Criteria ..................Page 4 Recommendation 1: ..................................................................... Page 5 The Pilot Plan Needs to Include Sufficient Detail in Execution Scenarios..................................................................................Page 6 Recommendation 2: ..................................................................... Page 8 The Pilot Plan Needs to Include Adequate Defect Reporting Procedures................................................................................Page 9 Recommendation 3: ..................................................................... Page 10 Recommendations 4 and 5: .......................................................... Page 11 The Pilot Plan Needs to Include a Detailed Training Schedule .................Page 12 Recommendation 6: ..................................................................... Page 13 The Internal Revenue Service Needs to Perform Thorough Reviews of the PRIME Contractor?s Proposed Plans Before Approval......Page 14 Recommendation 7: ..................................................................... Page 15 The Data Conversion Plan Documentation Is Adequate ...........................Page 16 Appendix I ? Detailed Objective, Scope, and Methodology .......................Page 18 Appendix II ? Major Contributors to This Report........................................Page 19 Appendix III ? Report Distribution List .......................................................Page 20 Appendix IV ? Bibliography .......................................................................Page 21 Appendix V ? Management?s Response to the Draft Report .....................Page 22


 

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