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The Internal Revenue Service Has Opportunities to Provide Hearing- and Speech-Impaired Taxpayers with Easier Access to Toll-Free Telephone Services May 2003 Reference Number: 2003-30-111

By Milbourn, Gordon C., Iii

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Book Id: WPLBN0000694985
Format Type: PDF eBook
File Size: 1.36 MB.
Reproduction Date: 2005

Title: The Internal Revenue Service Has Opportunities to Provide Hearing- and Speech-Impaired Taxpayers with Easier Access to Toll-Free Telephone Services May 2003 Reference Number: 2003-30-111  
Author: Milbourn, Gordon C., Iii
Volume:
Language: English
Subject: Government publications, Economics., United States. Department of the Treasury--Appropriations and Expenditures.
Collections: U.S. Department of the Treasury Collection
Historic
Publication Date:
Publisher: United States Department of the Treasury

Citation

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Milbourn Iii, G. C. (n.d.). The Internal Revenue Service Has Opportunities to Provide Hearing- and Speech-Impaired Taxpayers with Easier Access to Toll-Free Telephone Services May 2003 Reference Number: 2003-30-111. Retrieved from http://netlibrary.net/


Description
Government Reference Publication

Excerpt
Excerpt: This report presents the results of our review of the Internal Revenue Service?s (IRS) ability to provide hearing- and speech-impaired taxpayers with access to toll-free telephone services. This review was performed as part of our audit of the IRS? ability to provide taxpayers with access to the toll-free telephone system during the 2003 Filing Season. An audit memorandum presenting the results of this review was issued to the Commissioners, Small Business/Self-Employed and Wage and Investment Divisions, on February 28, 2003. The memorandum is included as Appendix IV to this report.

Table of Contents
Table of Contents Background ...............................................................................................Page 1 Actions Can Be Taken to Better Meet the Needs of Hearing- and Speech-Impaired Callers .................................................Page 2 Recommendations 1 through 3: .................................................... Page 8 Recommendations 4 and 5: ......................................................... Page 9 Recommendations 6 through 8: .................................................... Page 10 Appendix I ? Detailed Objective, Scope, and Methodology .......................Page 11 Appendix II ? Major Contributors to This Report........................................Page 12 Appendix III ? Report Distribution List .......................................................Page 13 Appendix IV ? Memorandum #1 ................................................................Page 14 Appendix V ? Management?s Response to Memorandum #1....................Page 21

 

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