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Taxpayer Assistance Center Employees Correctly Answered More Tax Law Questions during September and October 2003 Than Compared to One Year Ago January 2004 Reference Number: 2004-40-037

By Milbourn, Gordon C., Iii

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Book Id: WPLBN0000695137
Format Type: PDF eBook
File Size: 193.54 KB.
Reproduction Date: 2005

Title: Taxpayer Assistance Center Employees Correctly Answered More Tax Law Questions during September and October 2003 Than Compared to One Year Ago January 2004 Reference Number: 2004-40-037  
Author: Milbourn, Gordon C., Iii
Volume:
Language: English
Subject: Government publications, Economics., United States. Department of the Treasury--Appropriations and Expenditures.
Collections: U.S. Department of the Treasury Collection
Historic
Publication Date:
Publisher: United States Department of the Treasury

Citation

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Milbourn Iii, G. C. (n.d.). Taxpayer Assistance Center Employees Correctly Answered More Tax Law Questions during September and October 2003 Than Compared to One Year Ago January 2004 Reference Number: 2004-40-037. Retrieved from http://netlibrary.net/


Description
Government Reference Publication

Excerpt
Excerpt: This report presents the results of our review of the Internal Revenue Service?s (IRS) responses to taxpayers? tax law questions. The overall objective of the review was to determine if the IRS provides accurate and timely responses to taxpayers? tax law questions. In addition, Treasury Inspector General for Tax Administration (TIGTA) auditors who made anonymous visits to the Taxpayer Assistance Centers (TAC) assessed whether IRS employees adhered to operating guidelines on referral procedures and were professional and courteous, and whether TAC addresses and office hours made available to taxpayers were accurate.

Table of Contents
Table of Contents Background ...............................................................................................Page 1 Taxpayers Received Correct Answers to More Tax Law Questions When Compared to the Same Period Last Year........................................Page 3 Taxpayers Received Answers to Some Tax Law Questions Employees Were Not Trained to Answer...................................................Page 6 Auditors Generally Had Positive Experiences When They Visited Taxpayer Assistance Centers....................................................................Page 6 Taxpayer Privacy Was Not Adequately Protected in Some Taxpayer Assistance Centers....................................................................Page 7 Improvements Were Made to Provide Accurate Taxpayer Assistance Center Office Hours and Addresses to Taxpayers ..................Page 7 Appendix I ? Detailed Objective, Scope, and Methodology .......................Page 10 Appendix II ? Major Contributors to This Report........................................Page 11 Appendix III ? Report Distribution List .......................................................Page 12 Appendix IV ? States Visited During September and October 2003..........Page 13 Appendix V ? Management?s Response to the Draft Report .....................Page 14


 

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