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Gpra : Criminal Investigation Can Improve Its Performance Measures to Better Account for Its Results January 2002

By Gardiner, Pamela J.

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Book Id: WPLBN0000695537
Format Type: PDF eBook
File Size: 1.11 MB.
Reproduction Date: 2005

Title: Gpra : Criminal Investigation Can Improve Its Performance Measures to Better Account for Its Results January 2002  
Author: Gardiner, Pamela J.
Volume:
Language: English
Subject: Government publications, Economics., United States. Department of the Treasury--Appropriations and Expenditures.
Collections: U.S. Department of the Treasury Collection
Historic
Publication Date:
Publisher: United States Department of the Treasury

Citation

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Gardiner, P. J. (n.d.). Gpra : Criminal Investigation Can Improve Its Performance Measures to Better Account for Its Results January 2002. Retrieved from http://netlibrary.net/


Description
Government Reference Publication

Excerpt
Excerpt: In summary, we found that CI measures do not address mission accomplishment. CI developed outcome-neutral measures to report as its business results because of its concern about Regulation 26 CFR 8013. As a result, CI?s business results measures and its sole GPRA measure of cases initiated are not outcome oriented and do little to quantify the results of CI?s activities. Additionally, CI does not have a measure to gauge the effectiveness of its refund fraud program. Refund fraud is one of the major management challenges the IRS has been facing for the last several years. CI measured its outreach efforts only by the staff years spent on those efforts which is also not results oriented.

Table of Contents
Table of Contents Background ...............................................................................................Page 1 Criminal Investigation Business Results Measures Do Not Address Mission Accomplishment or Relate to All Significant Budget Line Items......................................................................................Page 3 Recommendation 1: ....................................................................... Page 5 Recommendation 2: ........................................................................ Page 8 Recommendation 3: ...................................................................... Page 10 Recommendation 4: ..................................................................... Page 12 Criminal Investigation?s Management Information System Controls Could Not be Verified and System Audit Trails Are Not Complete ..........................................................................Page 13 Recommendation 5: ..................................................................... Page 16 Recommendations 6 and 7: .......................................................... Page 17 The Criminal Investigation Business Results Quality Measure Lacks Statistical Validity and Excludes Cases With the Most Impact on Taxpayers. ................................................................................Page 18 Recommendation 8: ...................................................................... Page 19 Criminal Investigation Is Not Including All External Customers in Its Customer Satisfaction Survey...........................................................Page 20 Recommendation 9: ...................................................................... Page 22 Appendix I ? Detailed Objective, Scope, and Methodology .......................Page 24 Appendix II ? Major Contributors to This Report........................................Page 27 Appendix III ? Report Distribution List .......................................................Page 28 Appendix IV ? Federal Rules of Criminal Procedure .................................Page 29 Appendix V ? The Webster Report - Findings and Recommendations Pertinent to the Internal Revenue Service Criminal Investigation Balanced Performance Measurement Program.........................................Page 31 Appendix VI ? Management?s Response to the Draft Report ....................Page 33


 

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