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The Business Systems Development Organization Can Improve Management of Information Services Requests October 2004 Reference Number: 2005-20-004

By Milbourn, Gordon C., Iii

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Book Id: WPLBN0000695610
Format Type: PDF eBook
File Size: 631.55 KB.
Reproduction Date: 2005

Title: The Business Systems Development Organization Can Improve Management of Information Services Requests October 2004 Reference Number: 2005-20-004  
Author: Milbourn, Gordon C., Iii
Volume:
Language: English
Subject: Government publications, Economics., United States. Department of the Treasury--Appropriations and Expenditures.
Collections: U.S. Department of the Treasury Collection
Historic
Publication Date:
Publisher: United States Department of the Treasury

Citation

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Milbourn Iii, G. C. (n.d.). The Business Systems Development Organization Can Improve Management of Information Services Requests October 2004 Reference Number: 2005-20-004. Retrieved from http://netlibrary.net/


Description
Government Reference Publication

Excerpt
Excerpt: This report presents the results of our review of the Business Systems Development (BSD) organization?s efforts to effectively manage its information services requests. This review is part of our Fiscal Year (FY) 2004 audit plan for reviews to assess the adequacy of the Internal Revenue Service?s (IRS) information technology.

Table of Contents
Table of Contents Background ............................................................................................... Page 1 Several Measures Have Been Initiated to Improve the Request for Information Services Process .............................................................. Page 2 The Requests for Information Services Selection and Prioritization Process Can Be Improved ........................................................................ Page 3 Recommendation 1: .......................................................................Page 9 A Workforce Profile Would Enhance Workload Planning and Management ............................................................................................. Page 9 Recommendation 2: .......................................................................Page 12 The Data in the Taxonomy Repository Are Not Completely Reliable ........ Page 13 Recommendation 3: .......................................................................Page 15 Appendix I ? Detailed Objective, Scope, and Methodology....................... Page 17 Appendix II ? Major Contributors to This Report ....................................... Page 19 Appendix III ? Report Distribution List ....................................................... Page 20 Appendix IV ? Outcome Measures............................................................ Page 21 Appendix V ? Overview of the Software Engineering Institute?s People Capability Maturity Model.............................................................. Page 23 Appendix VI ? Management?s Response to the Draft Report .................... Page 26

 

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