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Improvements to the Tax Exempt and Government Entities Correspondence Operation Would Enhance Customer Service May 2001

By United States Department of the Treasury

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Book Id: WPLBN0000696056
Format Type: PDF eBook
File Size: 220.61 KB.
Reproduction Date: 2005

Title: Improvements to the Tax Exempt and Government Entities Correspondence Operation Would Enhance Customer Service May 2001  
Author: United States Department of the Treasury
Volume:
Language: English
Subject: Government publications, Economics., United States. Department of the Treasury--Appropriations and Expenditures.
Collections: U.S. Department of the Treasury Collection
Historic
Publication Date:
Publisher: United States Department of the Treasury

Citation

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Department Of The Treasury, U. S. (n.d.). Improvements to the Tax Exempt and Government Entities Correspondence Operation Would Enhance Customer Service May 2001. Retrieved from http://netlibrary.net/


Description
Government Reference Publication

Excerpt
Excerpt: We recommended that the TE/GE complete work on the establishment of program goals and ensure that the proposed goals meet the expectations of their customers and stakeholders. We also recommended they eliminate a procedural step used to process incoming written inquiries and establish program time standards for entering closing information into the database used to control written inquiries. In addition, database controls should be enhanced to ensure correspondence data are accurate, complete, reliable, and secure.

Table of Contents
Table of Contents Executive Summary............................................................................................. Page i Objective and Scope............................................................................................Page 1 Background ...........................................................................................................Page 1 Results ...................................................................................................................Page 3 The Tax Exempt and Government Entities Division Needs to Ensure That Program Goals and Processing Controls Assist in Managing the Correspondence Operation...........................................Page 4 System Enhancements Are Needed to Ensure That Correspondence Data Are Accurate, Complete, Reliable, and Secure........................................................................................................Page 9 Conclusion.........................................................................................................?Page 13 Appendix I ? Detailed Objective, Scope, and Methodology ..........................Page 14 Appendix II ? Major Contributors to This Report.............................................Page 18 Appendix III ? Report Distribution List...............................................................Page 19 Appendix IV ? Management?s Response to the Draft Report.......................Page 20


 

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